My email to customer service:
Back in August, I ordered and received a tub/shower faucet. My contractor cannot use it in my home addition because it is not anti-scald. Can I return it? If so, what mailing address do I ship it to?
Customer service reponse:
Im sorry, Return and/or exchange of merchandise must take place within 7 days of receipt of product.
My return email:
I understand that is your standard policy. However, it is in an unopened box (still even has the plastic seal on the outside) and I would think that you wouldn't have sold me something that didn't comply with building regulations. Yet, you did. I would expect you to accept return of a part that is, in essence, useless under state law.
I win, I win, I win!
Please ship it back to us:
Please include the packing slip and the RMA # this will ensure proper credit.