My email to customer service:
Back in August, I ordered and received a tub/shower faucet. My contractor cannot use it in my home addition because it is not anti-scald. Can I return it? If so, what mailing address do I ship it to?
Keep smilin'
Catherine
Customer service reponse:
Hi,
Im sorry, Return and/or exchange of merchandise must take place within 7 days of receipt of product.
My return email:
I understand that is your standard policy. However, it is in an unopened box (still even has the plastic seal on the outside) and I would think that you wouldn't have sold me something that didn't comply with building regulations. Yet, you did. I would expect you to accept return of a part that is, in essence, useless under state law.
Catherine
I win, I win, I win!
Hi,
Please ship it back to us:
Please include the packing slip and the RMA # this will ensure proper credit.
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2 comments:
you're awesome! :)
way to stare down the man!
i am so out of the loop these days(the number of extended family members living in my tiny house is growing daily, which complicates my online life), but i've been thinking of you.
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